Telecommunications
The world has become increasingly connected, with the increasing digitisation of paper-based processes, to the advent of cloud computing and the need to be mobile. Organisations are dependant on secure, reliable connectivity not just from a data perspective but from a voice perspective too.
Just about all your critical functions as a business now relies on a pathway through the internet.
If your connectivity is incorrectly scoped and managed, you can be assured of service failure that will not only impact your operations from a bottom line but also your reputation as clients attempt to get in contact.
We provide full advisory and management of your voice and data services.
- Broadband - FTTH or FTTB
- Dedicated
- LTE
- Licensed Spectrum Wireless
- Unlicensed spectrum wireless
- APN’s
- Hosted and OnPrem PBX Offerings
We can design and customise your Voice and Data requirements to suit your businesses goals.
All Request for quotes will require an onsite visit and potential further discussions to ensure the correct service is being provided for.
Our Offerings
Broadband services are contended between 1:2 – 1:10 for true business broadband services.
Voice VLAN’s can be provided for ensuring QOS on voice services.
Your services are a best effort as they are contended across other customer sites.
Broadband services are sufficient for a majority of clientele, specifically those who only seek local breakout and do minimal international application-based engagement.
Our Broadband Services are:
- Uncapped
- No FUP
- 1 x Public IP Address
- Fully Symmetrical
Our dedicated (DIA) fibre services are true enterprise grade offerings. These services carry service guarantees and SLAs with strict resolution time frames.
Services are guaranteed as it’s a direct link
Our Dedicated Services are:
- Uncapped
- No FUP
- Public IP Addresses available depending on blocks required
- Fully Symmetrical
- 1:1 contention
Wireless services either consist of PTMP solutions or direct Microwave. These services are split into 2 categories of services.
- Licensed Spectrum
Wireless offerings are typically more expensive as they are very similar to DIA services for Fibre. Infrastructure is often specifically built for the client (rural sites) and comes with the associated price tag. However, these services are guaranteed and carry with them Business SLAs with strict resolution timelines - Unlicensed Spectrum
Wireless Offerings are very similar to your Broadband access offerings in fibre. They are contended anywhere from 1:2 to 1:20 and in some cases more.
Unlicensed spectrum wireless does not carry a Business SLA with specific performance clauses, however depending on the product, an entry level SLA will accompany the product to provide certain resolution timelines.
Both services are quicker to deploy than fibre and are seen as viable alternatives to physical infrastructure. To note though, no service will compare to a physical infrastructure fibre product, you make trade-offs for delivery time, cost, and SLA.
Due to the nature of Wireless products physical site surveys are required to ensure LOS.
We provide only the best in voice services for our clientele, as we understand how important Voice services are to a business. Email is great, but nothing beats just speaking to someone.
Our voice services carry Business SLAs to provide piece of comfort to our clients.
On Prem PBX
With our direct access to the manufacturers in the case of an On Prem PBX we ensure your system is up to date and maintained correctly to provide continuously stable voice.
Remote access maintenance to us on prem voice solutions reduce MTTR (Mean time to respond) and make certain your service uptime is in the 99 percentiles.
Hosted PBX
Hosted PBX’s have obviously become more popular as the barrier to entry for stable connectivity from a cost perspective has come down, added to that the economy of scale has kicked in for providers that they can provide cheaper seat costs.
Hosted PBXs provide
- Guaranteed Scalability (no Hardware limitation)
- Reduced hardware costs
- Reduced call costs
- Fully licensed and feature rich
- Enterprise grade voice quality
Our hosted PBX sits in Terraco with multiple redundancies across the network. Each hosted PBX license includes a mobility license so you can take your extension with you wherever you have your mobile phone. Coupled with a managed Voice APN for truly remote workers without stable internet connectivity, you can ensure your staff are always connected.
All hosted extensions include
- Mobile License (softphone app)
- Voice Recording
- TMS Reporting
- System Maintenance
- Business SLA